Soft Skills Ltd

Professional Business Etiquette

Theme: The Unwritten Rules of Conduct – That You’re Expected to Know Except No One Ever Told You
Course Duration: 3 Days

Program Overview:

‘You never get a second chance to make a first impression’.

‘It takes only four seconds to make a first impression’.

‘No one buys your product or service if they don’t buy you’

These are all statements we’ve heard over and over. Since paper qualifications only get you as far as they door, you may want to polish up on people skills as these to a large expent determine how far one will go in life and in career.


The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career.


All business experts agree that good manners promote good business. This is how important business etiquette is.


This three-day training program will equip participants with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings.

Who Should Attend:

  • All staff


Key Learning Outcomes:

  • Network effectively, including making introductions, shaking hands, and using business cards appropriately
  • Dress appropriately for every business occasion
  • Feel comfortable when dining in business and formal situations
  • Feel more confident about your business communication in every situation
  • Develop that extra edge to establishes trust and credibility
Course Content:
  • Proper business introductions and making a great first impression.
  • The proper handshake.
  • Social and business introductions.
  • Business cards and introductions.
  • Etiquette status cards skill practice activity.
  • Are meetings a waste of time?
  • General business etiquette guidelines
  • Arriving early and arriving late
  • Seating etiquette considerations
  • First impressions
  • Preparing before you call.
  • Telephone etiquette and protocol considerations within a business setting. 
  • Basic telephone etiquette.
  • The importance of proper business attire.
  • Proper business attire for women.
  • Proper business attire for men.
  • What exactly is “Business Casual”?
  • Written communication etiquette guidelines.
  • E-mail etiquette.
  • Before you hit “Send”.
  • Business meals pre-planning arrangements.
  • The seating dilemma.
  • The ordering dilemma.
  • Table set-up scramble – activity.
  • Handling formal dining mishaps.
Training Methodology:
  • Mini lectures
  • Role plays
  • Brain storming
  • Question and answer sessions
  • Video presentations
  • Demonstrations by the trainer
  • Practical group activities
  • Case studies