Professional Business Etiquette Program
The ‘soft skills’ that make you welcome
Etiquette has been referred to as: The unwritten rules of behavior that you are expected to know except no one ever told you.
The reputation and credibility of your brand rises and falls on how well your staff are able to carry themselves, to interact with stake holders and to represent the organisation.
Our Professional Business Etiquette Program especially targets seasoned managers as well as new and upcoming leaders to give them the skills to build their confidence and credibility on the understanding that you never go any further than your people-skills will carry you.
This is a very practical and fun module to equip staff with the do’s and don’ts of:
Communication Etiquette
- Verbal and non-verbal communication
- Telephone manners
- Text Messaging
- Email etiquette
- “Snail” mail and gifts
- Right and wrong use of social media for work and personal platforms
Dress Etiquette
- Addresses both ladies and gentlemen together as well as separately
- Formal and informal dress
- Power dressing
- Cultural considerations
- Color choices for desired results
- Appropriate choices for specific body types Fashion and style
Dining Etiquette
- Demystifying the foreign that is fine dining
- Figuring out the table setting
- Right use of cutlery
- Dealing with service staff
- To tip or not to tip – who tips and how much?
- How to host vs not to be a guest
- Handling foreign cuisine
- Conversation around the table As a culmination of this program, we facilitate the development of the Organisation’s code of Conduct